Customer Care & FAQ

Everything you need to know about your Thom Browne experience.

How can I ensure I am selecting the correct size?

Thom Browne garments follow a unique numerical sizing system (0-5). We provide detailed size guides on each product page. For tailored items, we recommend referencing our specific measurements for the signature 'shrunken' fit.

What is your international shipping policy?

We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-7 business days. Duties and taxes are calculated at checkout for most international destinations.

How do I process a return or exchange?

Complimentary returns are accepted within 14 days of delivery. Items must be in original condition, unworn, and with all signature grosgrain tags and packaging intact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional payment methods such as Alipay and Klarna in select markets.

Are your products authentic and where are they made?

All items purchased through our official website are guaranteed authentic. Our collections are primarily crafted in Italy, Japan, and the United States, utilizing the highest quality wools, cottons, and leathers.

Can I request alterations for my tailored pieces?

While we do not offer in-house alterations for online orders, we provide detailed garment construction that allows for professional tailoring. We recommend visiting a Thom Browne flagship store for personalized styling advice.